SHIPPING & REFUNDS
SHIPPING POLICY
At Fofeta Chocolate , our aim is to create an easy, secure shopping environment with the utmost consideration of your privacy. Should you have any question about our policies, please feel free to contact us. We look forward to sending you the best chocolate available.Our normal shipping method is via Delivery representative , 2-3 day delivery. Normally your order will be shipped within 24 hours of receipt and many are shipped the same day the order is received. You may also specify a shipping date that works best for you.When warm weather conditions exist special insulated containers and reusable cold packs are included to protect your order. When temperatures exceed 80 degrees we may opt to hold orders placed Thursday - Saturday for shipping the following sunday. A handwritten complimentary gift card may also be included with your order. Just tell us what you would like to say in the order notes section on the checkout page. If you would like to delay the shipment of your order for any reason please let us know the date you would like to receive the order and we plan to get it there on or shortly before that date.
REFUND POLICY
Your complete satisfaction is our goal. If, for any reason, your order does not arrive in good condition or is incorrect simply return your order within one week of receipt. We’ll send you a prompt refund or replacement, whichever you prefer. Please include a letter specifically explaining your reasons for the return and indicate whether you’d like us to issue you a replacement or credit.